In all honesty, we don't do much repairs on luggage these days. Not that we don't want to but we simply can't do much anymore.

Manufacturers wised up over the years and figured out that too many of their customers were fixing their luggage instead of buying new ones. Their interests was to keep selling new luggage, not fix them. So they decided slowly to modify various parts of their products and making those replacement parts impossible to find. They stopped making them easily available and locating sources for the right parts became too complicated and time consuming. Prices for repairing went up and manufacturers made them a bit more affordable.

They also made the parts less sturdy and developed them so that they became easily breakable. Just think about the wheel components as an example. They use to be partly recessed in the luggage structure. The were the rolling wheels like the type you could find on roller skates... They were hard to replace but they were usually easy to replace, the parts were available and interchangeable.

But then, they came up with the multi-directional roller wheels that we see prominently today. When they introduced these wheels, they were all the same. one model would fit most luggage styles. No more!...

Now, these wheels are the first parts to break on all luggage. No matter what brand or price you pay your luggage, these wheels are all breaking. It is easy to understand the reason why this is happening.
Yes! They are so easy to use and very practical when traveling. But they are totally exposed. They protrude from the luggage, they are totally exposed and easily knocked off. If you've seen how luggage are handled at airports for an example, you can easily imagine how so many of these wheels gets banged up when another 50 or 60 pounds luggage get thrown on top of it...

All manufacturers are doing it now. They complicated things even more by having different and specific wheels part number according to the style and size. If you bought a set of luggage that came in three sizes, the wheels for the small piece as different from the mid size and the larger size. We even see variation between front and back, left or right... Finding the right parts is gonna take you a few days if you are ever successful. But that is only the beginning... You then need to bring your luggage in for us to install it for you. Sometimes, it is impossible for us to access the area without having to dismantle the whole thing down. You then realize you've wasted you time and energy for no reason because the price to pay is too high and it is just plain better to buy a replacement luggage instead...

We hope you have enough information to guide you before you start your endeavor.
These days, the only things we fix on luggage is mainly related to zippers (whenever that is still possible). If your zippers are broken, there is still a good chance we can repair them. If it is a handle that is broken, there is still a possibility. But we will need to see what the damage is and again, it might not be fixable at an affordable price. If it is an issue with the pull away handle (the telescopic kind), forget it. The pieces that activates the mechanism inside are all made of poor quality plastic parts that easily break. You have no choice but to change the whole pull away handle tubes... Again, it is not worth trying to salvage that. Sometimes those tubes get banged up with the weight of other luggage pilling up of top of it. They bend and they don't go up or down easily anymore. If they are bent, you also need to replace the whole thing. Take our word for it, don't waste your time...

If you have any doubt after reading all this, come on in and let us see if we can help. But be prepared! Come in with low expectations. If we say that we can help and that it is worth it, that will be a bonus for you.