PRIVACY & YOUR INFORMATION
Privacy Policy
How Hem Over Heels One Inc. collects, uses, and protects information when you use our website and services.
Last Updated: September 2026
OUR COMMITMENT TO YOUR PRIVACY
Your Privacy Matters
Hem Over Heels One Inc. respects your privacy. This Privacy Policy explains what information may be collected when you use our website or related services, how that information is used, and the choices available to you.
Last Updated: September 2026
Hem Over Heels One Inc. · Boynton Beach, Florida
INFORMATION WE COLLECT
What Information May Be Collected
Depending on how you interact with Hem Over Heels, we may collect information that you choose to provide directly to us, as well as certain technical information generated when you use our website.
Information you may provide directly can include your name, email address, phone number, appointment details, address information, and information you choose to include when communicating with us by email.
When you use our appointment system, information you provide may be processed through Geelus, our third-party appointment and business-management platform.When you participate in our promotional quiz, the website may record technical and participation information such as your IP address, quiz responses or results, score, completion status, and the date and time of your participation. The promotional quiz does not require you to provide your name, email address, or phone number.
Our website also uses Google Analytics to help us understand website traffic and usage. This may involve the collection of technical information such as device, browser, approximate location, pages visited, and interactions with the website.
HOW WE USE YOUR INFORMATION
Why We Use the Information We Collect
We use the information collected through our website and related services to operate our business, provide requested services, manage appointments, communicate with customers, and maintain the functionality and security of our website.
This may include using information to respond to inquiries, coordinate fittings or appointments, send order-status notifications, administer promotions, understand how visitors use our website, improve website performance, and comply with legal or regulatory obligations.We do not sell personal information.
We also do not use mobile opt-in information for third-party marketing purposes.
APPOINTMENTS & ACCOUNT INFORMATION
Appointments Through Geelus
Our online appointment system is provided through Geelus, a third-party business-management platform used by Hem Over Heels. When you create an account or schedule an appointment, you may be asked to provide information such as your name, email address, phone number, address information, appointment details, and account credentials.
Information entered through the Geelus appointment system is processed through Geelus and is subject to its systems and privacy practices. Hem Over Heels may access customer and appointment information as needed to manage appointments and provide our services.
Account passwords used with the Geelus system are managed through that platform. Hem Over Heels does not ask customers to send their Geelus passwords to us by email or through our website.
EMAIL COMMUNICATIONS
When You Contact Us by Email
Some links on our website allow you to contact Hem Over Heels directly by email, including general inquiries and opportunities to introduce yourself if you are interested in working with us. These links may open your device’s email application rather than submitting information through a form on our website.
When you email us, we receive the email address you use and any information you choose to include in your message. We use that information to read and respond to your inquiry and for any appropriate follow-up related to your request.
Please avoid sending sensitive personal information, passwords, payment card information, or other information that is not necessary for us to respond to your inquiry.
SMS & MOBILE INFORMATION
Order-Status Text Messages
Hem Over Heels may use a customer’s mobile phone number to send service-related SMS notifications, such as letting you know when an order is ready for pickup or providing other information related to your order.
Mobile phone numbers and SMS opt-in information are used for these service-related communications and are not sold, rented, or shared with third parties for their own marketing purposes. We may use service providers as necessary to deliver these communications on our behalf.priate follow-up related to your request.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or business.
PROMOTIONS & QUIZ
Participation in Our Promotional Quiz
Hem Over Heels offers an optional promotional quiz on our website. You do not need to provide your name, email address, or phone number to participate in the current quiz.
Our quiz system may record information associated with an attempt, including your IP address, quiz responses or results, score, completion status, and the date, time, and duration of your participation. This information may be stored in our website’s administrative system.
We use this information to operate and administer the quiz, provide the appropriate quiz result, and help maintain the functionality of the promotion.
COOKIES & WEBSITE ANALYTICS
How We Understand Website Usage
Our website may use cookies and similar technologies that help the website function, remember certain information, and support services provided through the site. Cookies are small files or pieces of information that may be stored on your device when you visit a website.
We use Google Analytics to help us understand how visitors find and use our website. Google Analytics may collect information such as your device and browser type, approximate geographic location, pages viewed, interactions with the website, and information about how you arrived at our site.
Google processes information collected through Google Analytics according to its own privacy practices. You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how some website features function.
THIRD-PARTY SERVICES
Services That Help Us Operate
Hem Over Heels uses third-party service providers to help operate our website and business. These providers may process information when necessary to perform services on our behalf, such as appointment management, website hosting and functionality, analytics, communications, and other technical services.
For example, we use Geelus for appointment and business-management functions and Google Analytics to understand website usage. These providers operate under their own privacy policies and may use additional service providers or subprocessors to deliver their services.
We do not authorize our service providers to use personal information we provide to them for their own unrelated marketing purposes.
INFORMATION SECURITY
How We Protect Information
Hem Over Heels takes reasonable administrative and technical measures to help protect information from unauthorized access, loss, misuse, alteration, or disclosure. We also rely on reputable service providers to maintain appropriate safeguards for information processed through their systems.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure. For that reason, we cannot guarantee the absolute security of information transmitted or stored electronically.
DATA RETENTION
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and transaction records, responding to inquiries, resolving disputes, and meeting legal, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and the system in which it is maintained. Information processed by third-party service providers may also be retained according to their applicable policies and legal obligations.
YOUR PRIVACY CHOICES
Questions, Access & Privacy Requests
You may contact Hem Over Heels if you have questions about the personal information we maintain about you or about the privacy practices described in this policy. Where applicable, you may also request access to, correction of, or deletion of personal information associated with you.
Some information may need to be retained when required for legitimate business purposes, recordkeeping, fraud prevention, dispute resolution, or compliance with legal obligations. Information maintained by third-party service providers may also be subject to their own procedures and retention requirements.
You may control cookies through your browser settings and may choose not to participate in optional website features such as our promotional quiz.
CHILDREN’S PRIVACY
Information About Children
Our website and online services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13.
If we become aware that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it. If you believe a child has provided personal information through our website, please contact us.
EXTERNAL LINKS
Links to Other Websites
Our website may contain links to websites or services operated by other organizations. When you follow a link to another website, that website’s privacy practices and terms apply to your use of that service.
Hem Over Heels does not control the privacy practices, content, or security of independently operated third-party websites. We encourage you to review the privacy information provided by those services when appropriate.
POLICY UPDATES
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date shown on this page. We encourage you to review this policy periodically if you would like to stay informed about our privacy practices.
CONTACT US
Questions About Your Privacy?
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact Hem Over Heels.
Hem Over Heels One Inc.
10833 S. Jog Rd., Suite 188
Boynton Beach, FL 33437
Phone: (561) 739-6000