CUSTOMER REVIEWS · 2016 ARCHIVE
Customer Reviews from 2016
Throughout 2016, customers shared experiences involving alterations, shoe and handbag repair, sharpening, practical assistance, and more. This archive preserves those reviews in the customers’ original words.
2016 REVIEW ARCHIVE
A Year in Customer Experiences
These reviews were published during 2016 and are preserved here as part of the continuing customer story of Hem Over Heels.
- Nine customer reviews
- Experiences across several shop services
- Reviews originally published on Google and Yelp
19CUSTOMER EXPERIENCES · 2016
What Customers Shared in 2016
Read the reviews customers published throughout 2016. Their original wording is preserved, with the source and publication date included whenever available.
RUSH SUIT ALTERATIONS
Angel R.
Needed a last minute hem on New Years Eve for my suit and they delivered! I called at 11:15 am and had my pants ready by 1:30 pm. Excellent, speedy service and reasonably priced! Will return in the future!
Yelp Review · December 31, 2016
RUSH DRESS ALTERATIONS
Sandra Goodwin
Great place! I was leaving for vacation and needed a dress hemmed and another the elastic taken in quickly and they did it.
Friendly and professional people.
A bit of a drive for me but worth it.
Google Review · December 30, 2016
SHOE REPAIR & LEATHER ALTERATIONS
Parker R.
A customer praised the restoration of worn leather shoes, helpful leather-care advice, and alterations to a leather jacket.
Josh was a great help! Brought a pair of leather shoes in that had taken a beating and he made them look better than new! He was also very helpful in answering my many questions about caring for my other leather shoes. I also bought a shoe cleaning solvent and some nice polish from him that worked great to treat my other shoes.
Also I had my leather jacket tailored by them and they did a great job, couldn’t be happier!
I believe this local establishment deserves recognition for their good work and customer service.
Yelp & Google Reviews · December 23, 2016
RUSH JEANS ALTERATIONS
Harold Farber
A customer described receiving urgent help altering jeans before a trip and praised the same-day service and finished work.
I had a problem. I was leaving on vacation the next afternoon, and I couldn’t fit into my jeans because I have been on steroids for a month for a medical condition. I called them needing two new pair of jeans hemmed and the legs narrowed. I was totally surprised when they said to come right over. It was already 1 o’clock in the afternoon.
Because I needed it first thing in the morning, they apologized that they couldn’t do both pair that day, but they would guarantee me one by the end of business the same day.
I can’t say enough about their service and the quality job that they did. The pants were ready by 6 p.m.
The alterations were costly, but you get what you pay for!
Quality, friendly service, and a smile!
Google Review · November 21, 2016
DESIGNER HANDBAG REPAIR
Michelle M.
I was totally impressed with the work done to my designer purse...that NO OTHER SHOE REPAIR WOULD TOUCH!
It looks just like new and I was so happy not just because I love it but also because the designer is dead. Please go here and find out for yourself that miracles still happen!!!!!
Yelp Review · October 19, 2016
SPECIALIZED FOOTWEAR MODIFICATION
Daniela Moore
Hi there. I am a physical therapist who just saw a patient who's right sneaker was adjusted to compensate the leg discrepancy that she has due to a left failed total knee replacement. On the bottom of the right shoe was added another layer whose height was measured according with patient's leg discrepancy.
First of all the shoe's adjustment was done perfectly and second of all I have not seen this work done anywhere else.. so i am planning to send all my patient in need for shoes height adjustments to you , guys. Good job!
Google Review · September 26, 2016
FORMAL DRESS ALTERATIONS
Monica H.
I needed my dress hemmed for ring dance (a military function) and was only in Florida for four days. They got it done in three and Brenda did an amazing job.
Yelp Review · May 30, 2016
BRIDESMAID ALTERATIONS
Susan C.
Glad I found this place. I needed to get my bridesmaid dress altered because for a short girl like me, all long dresses are too long for me. I went in and they knew what needed to be done.
I paid in advance to get the discount and saved some $$ there. It was ready in to pick up the next week and it came out perfect.
YeYelp Review · April 3, 2016
CUSTOMER RATING
Nicole Colby
No written comment was provided with this five-star rating.
Google Rating · March 16, 2016
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Continue Through the Review Archive
Browse customer experiences from the surrounding years, or return to the main Customer Reviews hub to explore featured stories and the complete annual archive.
Ready When You Are
Whether it's a simple alteration, a favorite pair of shoes, or something that needs a specialist's touch, we're ready to help you bring it back to its best.