CUSTOMER REVIEWS · 2019 ARCHIVE
Customer Reviews from 2019
Throughout 2019, customers shared experiences involving alterations, shoe and handbag repair, sharpening, practical assistance, and more. This archive preserves those reviews in the customers’ original words.
2019 REVIEW ARCHIVE
A Year in Customer Experiences
These reviews were published during 2019 and are preserved here as part of the continuing customer story of Hem Over Heels.
- Twelve customer reviews and ratings
- Experiences across several shop services
- Reviews originally published on Google and Yelp
19CUSTOMER EXPERIENCES · 2019
What Customers Shared in 2019
Read the reviews customers published throughout 2019. Their original wording is preserved, with the source and publication date included whenever available.
SHOE REPAIR
FL F.
Great find. I think they do everything in this place. They saved a pair of my favorite shoes.
Yelp Review · December 16, 2019
SHOE REPAIR
Nancy S.
I brought in a pair of work shoes and needed them fixed in one day. I needed the Velcro on the strap fixed because it was coming apart on both shoes. I also walked through a flooded parking lot and the leather wasn't looking very good. Not only did they get them done they look amazing and the straps hold better than when I bought them.First time customer , I was nervous but I am glad I came here they left my dress just perfect.
Yelp Review · December 16, 2019
SHOE REPAIR & ALTERATIONS
Jiovani Visaya
I have been going to Hem Over Heels for several years for routine shoe care, shoe repair, and various alterations. Their work is top-notch and very fairly priced. The owner, Josh, is extremely professional and knowledgeable, and able to accommodate seemingly any request.
Google Review · December 1, 2019
CUSTOMER RATING
Nikki G
No written comment was provided with this five-star rating.
Google Review · October 19, 2019
EMBROIDERY
FL F.
I wanted some towels embroidered - it was done as desired and ata reasonable price - I would certanly use them again should the need arise
Yelp Review · October 17, 2019
LEATHER REPAIR
Athanasia Z.
Just had a leather strap on a new coach fanny pack extended 12 inches!
Josh did an impeccable job , you can't even tell the the strap is not original. There was a very quick turn around as well, dropped it off Monday evening close to closing and had it by Friday!Very happy with the work done and will certainly be returning to have more items altered/repaired.
Yelp Review · September 23, 2019
CLOTHING ALTERATIONS
Jarrett Kempen
I brought in three dress shirts to be altered in the shoulders and midsection and couldn’t be happier with the result. The work is impeccable and the fit is perfect.
Lots of comments on here about price. I’m sure they are not the cheapest option but you will not find better quality work anywhere else. You get what you pay for.
I will happily return for any future alterations.
Google Review · May 28, 2019
FORMAL ALTERATIONS
Holly W.
They are truly the best!
I had 2 very delicate dresses that I need to be hemmed and tailored and now I LOVE the dresses.
I wouldn't go anywhere else to have my clothes altered.
Yelp Review · April 28, 2019
BRIDESMAID ALTERATIONS
Cristina A.
The people who work here are dedicated to their business.
They adjusted my bridesmaid dress hem length in 5 days where David's Bridal wanted 2 months.
The other girls in the wedding weren't happy with the adjustments & mine was perfect. I will be going here from now on.Thank you !
Yelp Review · April 18, 2019
CUSTOMER RATING
Emily Pereira
No written comment was provided with this five-star rating.
Google Review · April 14, 2019
CLOTHING ALTERATIONS
Snow Nairobi
I go here every time i need a dress hemmed.
I love it and they do an amazing job for very very fair prices!!
Google Review · April 13, 2019
ALTERATIONS & SHOE CARE
Suzi M.
A returning customer praised the alteration and shoe-care services, quick turnaround, helpful staff, and willingness to correct work when needed.
This is my go to!!
I’m a short girl so I get LITERALLY everything altered. My girlfriend turned me on to this place and i’m so grateful! Been going here over a year and never had an issue. Staff is great! Work is exceptional and fast! If it’s ever not right, bring it back and they’ll fix it for free and have it ready the next day.
They handle ALL of my clothes and shoes. If you’re looking for either, this is the place to go!
Bring your shoes after you buy them and he can help prevent the wear down!
Yelp Review · March 13, 2019
CONTINUE EXPLORING
Continue Through the Review Archive
Browse customer experiences from the surrounding years, or return to the main Customer Reviews hub to explore featured stories and the complete annual archive.
Ready When You Are
Whether it's a simple alteration, a favorite pair of shoes, or something that needs a specialist's touch, we're ready to help you bring it back to its best.