CUSTOMER REVIEWS · 2020 ARCHIVE
Customer Reviews from 2020
Throughout 2020, customers shared experiences involving alterations, shoe repair, handbag restoration, embroidery, personalized assistance, and more. This archive preserves those reviews in the customers’ original words.
2020 REVIEW ARCHIVE
A Year in Customer Experiences
These reviews were published during 2020 and are preserved here as part of the continuing customer story of Hem Over Heels.
- Eight customer reviews
- Experiences across several shop services
- Reviews originally published on Google and Yelp
CUSTOMER EXPERIENCES · 2020
What Customers Shared in 2020
Read the reviews customers published throughout 2020. Their original wording is preserved, with the source and publication date included whenever available.
CLOTHING ALTERATIONS
Michele Humose
I have a jumpsuit that was very long and wide leg.
I did some research online , checked reviews and decided on Hems Over Heels.
Dropped off Tuesday and was informed it would be ready the next day. Couldn’t make it on Wednesday and Thanksgiving they were closed. Picked up Friday and I am TOTALLY HAPPY WITH THE RESULTS!!!
Google Review · November 2020
FORMAL ALTERATIONS
Stacey H.
These guys were my saving grace when a last minute alteration was needed for my stepdaughters bridesmaid dress. The head seamstress was heading out for vacation but stayed late so the dress would be ready super quick which took a lot of stress off me, the future bride!
So thankful and appreciative! Excellent job! Reasonably priced! Couldn't be happier!
Yelp Review · September 24, 2020
SHOE REPAIR
Ange DeRosa
I was referred to them by a friend for my Christian Louboutin...
They did an amazing job. Always so friendly and helpful. My shoes came out exceptional and now I go there for all my tailoring needs and shoe protectors.
I highly recommend this place. The price is worth it to protect my shoes.
Google Review · August 26, 2020
CLOTHING ALTERATIONS
Arline Ficarra
In the past, I would search for places that were on the cheaper side of alterations but I’d always end up disappointed in the work (I’m short, so I frequently need things adjusted).
I found this place on Google and I was a little weary because of the owner’s responses to bad reviews. However, they did an incredible job on the items I brought to their store. I can’t even tell where the corrections were done, it is so seamless! If there is another place in town that competes to what I received, I’d be surprised.
Sometimes the extra penny is worth the good quality work and I’ll definitely be coming back (:
Google Review · July 16, 2020
CUSTOMER EXPERIENCE
Janette M.
Friendly and kind service. A bit overpriced. I guess I come from Vegas where this kind of service does not cost as much. But the business is close to my home, lots of parking, and great customer service!
Yelp Review · June 23, 2020
SHOE REPAIR & ALTERATIONS
Chloe W.
Hem over Heels does and excellent job fixing and cleaning shoes and boots. Everything came back in amazing condition. And their prices are reasonable.
I recently had them hem pants and they did a great job on that, as well.I'm glad I found them. I have been looking for a reasonably priced shoe repair store that does great work for a long time, and finally found it!
Yelp Review · March 14, 2020
CLOTHING REPAIR
Kelsey C.
I just recently moved to the area and didn't really know where to take my jeans to get a button sewn back on. I brought them in to Hem Over Heels when I got off work at 6, hoping to have them for an event the next day but also knowing that they closed at 7.
They were extremely kind and helpful and got the button sewn on perfectly and in time for me to pick them up before they closed that day. They took an extra step to help me out even when it wasn't necessary and the quality of their work is supreme.
Yelp Review · March 13, 2020
CLOTHING ALTERATIONS
Jennifer M.
A customer described finding Hem Over Heels after moving to Florida and praised the alteration work, attentive fitting process, clear pricing, and service received across two visits.
I am very pleased with the work that is done here.
I am a newbie to Florida so as any other profession I needed to find someone to alter my clothing. I am short so everything is long on me. I had work uniforms to alter and the lovely women who did them did an amazing job.
She listened and does exactly what I ask for. You don’t need an appt you can walk in and try your clothes on and she will pin them right away. Price doesn’t matter to me when you get what you ask for. As for everyone that complains about price keep this in mind …. seamstress work is a skill and a talent! Would you like someone to tell you what your skill is worth? I don’t think anyone would appreciate that at all. We all take pride in what we do or we wouldn’t do it. They give you a receipt of what you are going to pay before you leave so there are no surprises.
This is my second visit and I would like to thank Hem Over Heels for a great service !
Yelp Review · February 6, 2020
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Ready When You Are
Whether it's a simple alteration, a favorite pair of shoes, or something that needs a specialist's touch, we're ready to help you bring it back to its best.