Frequently Asked Questions

What sets us apart from other alteration places?

At Hem Over Heels, our reputation for excellence stems from the expertise and dedication of our skilled team. We understand that not all alterations are created equal, and the knowledge and skill required to produce great results make a significant difference. Our staff is meticulously selected to uphold the high standards we have set since our establishment. Just like in the culinary world, where many can cook but only a few can earn the title of “Chef,” seamstresses and tailors possess a unique set of skills that separate them from the rest.

Our team consists of masterful craftsmen who refuse to compromise on quality for the sake of affordability. We believe in doing things right the first time, which is why our alterations are performed with precision and care. You can trust that when you bring your garments to us, they will receive the attention they deserve.

Here is a link to an article or guide on professional tailoring or garment alterations, offering customers insights into why skilled craftsmanship is important for clothes fitting correctly. This could help understanding the complexities of alterations and why our services stand out.

What kind of alterations can we do?

From simple seam repairs and hole patching to intricate alterations on tuxedos and wedding gowns, the professional staff at Hem Over Heels can handle it all. We take pride in our meticulous approach to each alteration. When altering pants or dresses, we ensure that the hem matches the original construction, unless you specify otherwise. Our methods prioritize the integrity of the garment.

For adjustments to ladies’ clothing, we focus on taking the waistband apart and resizing it seamlessly, avoiding darts unless absolutely necessary. This method ensures a clean and flattering fit without compromising the garment’s design. Unfortunately, we often find ourselves fixing poorly executed alterations from other shops. An uncomfortable garment can ruin your day, but when you choose us, you can rest assured that your clothes will not only look great but also feel comfortable.

Since wedding gown alterations are a specialized service we offer, this link to a trusted resource that explains the importance of wedding dress fittings and alterations might be useful for our customers. Find out why it’s essential to schedule an appointment and why expert care is needed

What is it that we can’t do?

One of the most common questions we receive is whether we can provide a price estimate over the phone, via text, or email. The simple answer is no. We cannot offer accurate pricing without first assessing the garment and how it fits you. Each piece requires careful evaluation to determine the necessary alterations.

Factors like the presence of lining, the garment’s width, and features such as pleats or cuffs all play a role in pricing. While we understand the desire for a ballpark estimate, we have received negative feedback in the past for vague answers. Responses like “anywhere between $20 and $400” can be misinterpreted, leading to frustration. Our intention is never to be unhelpful but to ensure you understand the complexities of your request.

Additionally, we cannot compromise on quality. While dry cleaners may offer lower prices, we do not engage in the same practices. Our focus is on providing above-average, top-notch alterations. If you’re seeking the cheapest option, we may not be the right fit for you. However, if you value quality craftsmanship, you’re in the right place.

How long does it take us to do the work?

Most alterations are completed within one week. However, turnaround times can fluctuate depending on the season. In summer, we typically see a drop in incoming work, but staff availability may also vary due to vacations.

We always encourage customers to come in and discuss their needs with us, especially in emergencies. A quick visit allows us to evaluate the work involved and provide guidance on whether we can accommodate your request. If you need a rush job, we will do our best to fit you in, but please be aware that rush orders incur additional fees. These fees are determined based on the complexity of the work and the timeframe required.

Remember, while appointments are not necessary, they are strongly recommended for larger fittings, like wedding gowns, to ensure we are prepared for your visit.